Stop feeling controlled by a difficult family member or colleague

December 14th, 2009

Usually people are “difficult” because they are going about getting their needs met in the only way they know how. They have very specific (and we might think “overly rigid”) ways of feeling powerful and having esteem;  they focus narrowly on controlling things, situations, and people so that they can get the outcomes that will enable them to feel good.   They are not able to feel good by connecting meaningfully with you for who you really are.   They are not able to see you as a separate person, with your own wishes and interests, they can only see you as an actor on their stage in order to get the result they need to feel good about themselves.    Self oriented?  Yes.  Limiting their own happiness?  Yes.  Doing it on purpose to make you mad?  No.   Doing it because you objectively are ‘not enough’ or ‘wrong’?  No.

If you have more effective and diverse ways of getting what you need, then you are more lucky than they are – and it understandably makes you see their limited approaches as unreasonable.  Usually you will feel annoyed by them and want to block them from getting what they want, as a punishment of sorts for being so controlling.   Instead, be appreciative that you are able to feel more connected to other people and have more harmony than they are able to achieve.   Try to have compassion for the limitations they face and the constraints in their success and happiness they are creating.

If you want to try to get them to act in a different way,  you will rarely evoke that change by trying to reason with them or trying to convince them to see it your way.    Someone like this is going to be motivated only by what motivates them, not by what you think is reasonable.    Figure out what is really important to them (hint: the thing they always try to control you about).  Whenever you talk with them,  always state your request in terms of how your request will help them get what they want.   Always take a moment to think through their request and think together about the final result, to avoid having them change their mind many times and cause rework.     Thank them for their input, and if they repeat themselves many times,  remind them respectfully that you already heard the information and that you are interested in continuing to listen if they have any new information to impart you.

Most importantly, start orienting your life around no longer deriving your emotional or financial security from them.   This is your way of freeing yourself from the effects of their control!

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How to Avoid Family Conflict These Holidays

December 10th, 2009

Thanksgiving and Christmas holidays probably mean get togethers with your family of origin (or even more loaded:  with those of your spouse!)

While there are many comforts and joys of spending time with your extended family, sometimes it can mean interacting with people who control, frustrate,  criticize, or burden you.   With all the stresses you are facing this year,  cross ‘family conflict’ off your list with the following perspectives:

What is the “real reason” you are aggravated with a difficult family member?
You wish your difficult family member could just “get it” and behave differently in their own life and towards you.   Their behavior may legitimately take up a lot of time or show insensitivity to you.  But know that you are angry with them because you are hoping and expecting that they will be more evolved than they are at this point.   You are hoping that one of these times they will give you the validation you richly deserve (but they are likely incapable of.)   When you say to yourself that they should be different or vent to a confidant about “why do they do that?”, you are hoping that they will heed your advisement and magically do it differently next time.  You are ‘living in hope’.

As soon as you accept that they are “where they are on their journey” (and so are you), you know it is not fruitful to try to change them.   As long as you are hoping and expecting they will be different, you can continue to act in your same patterns and expect the change to come from them.   Even though its painful for you to standby and watch someone you care about not be happy,  you must appreciate part of you wants them to act differently in order for you to feel at ease or comfortable with yourself and your situation.  The answer of course is to focus on your 50%.   To the extent that you can feel ‘good in you’ no matter how your family members are acting out of their limitations, you will no longer be aggravated by them.

How can you make family interactions more harmonious?
There are many things that you can do to take responsibility for your part of the interaction.  Some examples include:

  • Know exactly what you want from the situation so you can ask for it instead of hoping they will read your mind.
  • See it from their point of view, make them feel understood, and phrase your requests to them in terms that motivate them (and don’t just assume because you want something they will want to be that way for you.)
  • Do things that are easy for you to do that help them get their needs met even in their rigid ways.  For example, show appreciation to a narcissistic person and make them feel special.   If it means acting out of integrity for you, don’t go along with them.   Let a narcissistic, controlling, or off- color person know your limits.  Tell them you in a neutral, respectful tone that you don’t tolerate that behavior, and that you will talk to them or spend time with them when they are not acting that way (then walk away and come back later).
  • Make sure your communication is clear and respectful, reducing the chance you will be misinterpreted
  • Articulate more precisely the kind of support, love, and cooperation you can get from difficult family members and what you wish you could get but will realistically not be able to get.   Only interact with them around the former.   Focus effectively on nurturing yourself and initiating meaningful connections that will bring fulfillment in your current life – so you are less vulnerable to others making you feel balance.
  • Instead of focusing on the unrealized harmony within your family, be grateful for the family members who are alive and in a state of reasonable health;  be grateful for all the ways that you and your family members have been resilient to the current challenging times.

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How To Create Friction Free Relationships

December 9th, 2009

You have an awkward interaction with your friend…Do you blame her and wait for an apology, or do you proactively reach out to ‘own’ your part in it?

Your assistant does your marketing promotion wrong. Do you get irritated at her or do you calm yourself down before asking her to help you understand what went awry and how you can prevent it next time?

In the car, your spouse/partner is lost and aggravated, but won’t stop to ask for directions. Do you snap at him to ‘calm down’ and remind him he ‘always does this’, or do you take out your iPhone GPS and make a ‘note to self’ to print out directions next time (thus averting the usual spat.)

Your answers depend on whether you follow the 50% rule. Usually you want to change what the other person is thinking and doing because it is annoying you or making you feel upset, and you think they ‘shouldn’t’ do it that way.

The 50% rule is an approach to all relationships (romantic, business, parenting, friendship, family) in which you focus on being “impeccable for your 50% of the interaction”. It’s not about ‘being nice’ or ‘giving in to keep the peace’. Its about taking responsibility for your part, relying on your own tools to get yourself into the right emotional state, and acting in a way that aligns with “who you want to be” in the relationship.

The benefits of being impeccable for your 50% are many: you walk away from the interaction feeling proud of yourself rather than guilty for lashing out. You preserve your relationship rather than chip away at it. You decrease the other’s defensiveness so they are more likely to listen to you (and if they are not capable of much change, you are already ‘in a good place’ and thus detached from the ill effects of their behavior).

And this is the most important: you are ‘in control’!

To try out the 50% rule, think of a relationship in your life you want to be better. Draw an imaginary line in between you and that person – everything on one side is your 50% (what YOU think, how YOU feel, what YOU say, what YOU do), everything on the other is theirs.

Notice that what you have been doing until now in this relationship may be efforts that “cross the line”. You may have been “taking on their 50%” (e.g., absorbing their negative energy, feeling responsible for their feelings, trying to rescue them) or getting them to act differently (e.g., blame them to get an apology; tell them they need to change; do favors for them hoping they will approve of you and appreciate you). The other person probably experiences your efforts as controlling and it may have backfired.

Instead, influence them to improve the interaction — but stay within ‘your side of the line.’ There are so many possibilities, here are a few to practice:

1) Take charge of handling your own emotional response

Its so tempting to scream at the other person to “Calm Down!!!” When you are being impeccable for your 50%, you don’t try to get the other person to relax, you focus on relaxing yourself (so that you can actually deal with the other person in a way that is more calm – that will surely help them to relax!)

Before you snap at your spouse like in the example above, calm yourself down. Try a technique called “reverse breathing”: breathe in slowly through your mouth and breathe out slowly through your nose (this calms your liver where your frustration accumulates). You should feel a cooling sensation across your tongue if you are doing it right. This technique is so powerful that you will notice a big difference within 10 to 30 seconds (its so powerful I’ve stopped fights on the NYC subways with it)!

2) Accept others’ level of evolution and work on yours!

Accept that others are generally doing what they do for good reason (at least within their own worldview). Know that whenever people are being rigid it’s usually because they are stuck on an emotionally unresolved issue that deep down makes them feel bad about themselves (even though its not apparent to them). If this is the case, then expecting the person to come around and apologize is a lost cause. Instead of assuming your friend is a jerk, think through what you did before or after their awkward behavior that might have contributed to the breakdown, and take responsibility by clarifying and apologizing for your part.

By doing this you have cleared your conscience and smoothed the way for them to come back with a constructive response. If she doesn’t, its ‘proof’ that there is something going on in ‘her 50%’ that has little to do with you, and though it might be sad for you, she is essentially showing you her ability to deal with her feelings. Staying mad at her for not being more evolved goes nowhere; instead focus on your 50% and how you set yourself up to be hurt by hoping she would be more capable of being the friend you desire.

3) Be bulletproof in your word and deed

Instead of blaming others, put your attention on communicating clearly so you can’t be misunderstood. Focus on using a tone that is motivating and respectful (e.g., say “help me understand what broke down here” instead of “you did this wrong”). Focus on noticing what the other person is doing right and let them know. Don’t give unclear directions and then blame your assistant/business partner for not producing what you wanted.

As you “say what you mean and mean what you say” but your assistant/business partner doesn’t, it becomes very clear with whom the “problem” lies and who is going to need to change as part of the solution. It shifts the balance of power and gives you strong leverage in negotiation – others cannot point a finger back at you, they must take responsibility or you will choose not to work with them.

In short, take 100% responsibility for your 50%. Decide who ‘you want to be’ in the interaction and focus on being HER! The irony is that by concerning yourself with your own 50%, you raise the odds of getting the other person to act how you want them to act. Enjoy the power of being ‘in control’ without being controlling!

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How Not to REACT Emotionally in Your Relationships

November 2nd, 2009

Your assistant makes mistakes and has an attitude. You can’t get your colleagues to take you seriously and follow your ideas? Your boss uses a tone, changes his mind all the time, or doesn’t go to bat for you.

You and your spouse get stuck in communication dead-ends.  You have drama in your dating.  A family member continues to be needy and frustrating.

The best way to keep your relationships supportive of your goals and not distracting or draining is

DON’T REACT!

Reacting is your effort to try to get the person to stop being the way they are.  It lets the other person get you off track from who you want to be and the results you want to create. Reacting makes you lose time and focus being upset about what they did.

Of course you know you are not supposed to REACT, but its not always easy!

What makes it hard to not react is that your brain has evolved to respond in stressful interactions in ways that are unproductive.  It hijacks you to:

- Personalize: To respond you have to explain why the person acted the way they did.  You will ask yourself what does the other person’s behavior mean about me?   You might “put words in their mouth” and think they are saying you are “not good enough” or your job or client relationship is not secure.  You will worry about how the situation “will affect you”.

- Focus on the Problem:  Our nervous system evolved to respond protectively when large predators were running at us.    That’s why when someone is annoying, we tend to focus all our attention on getting them to stop acting the way that’s making you feel out of control (hint: rather than focusing on what you CAN control so you don’t have that panicky feeling of not having control)

- Negative Forecast:   To save energy and respond quickly, your brain will use shortcuts and default to well-worn grooves in your thinking.  You will believe the person is going to act the way they’ve “always” acted in the past (even if they don’t always act that way).   You will believe your worst fear will happen (e.g., homelessness, lose their love, feel forever guilty) and then act as if it already has.

The factor that causes you to have these unconstructive responses is feeling that things are “out of your control”.   The best antidote to not reacting is to control what you CAN control.

The first thing to do is get the thinking part of your brain back in charge, rather than the emotional part.  One way is through “Reverse Breathing”, in which you breathe slowly in through your mouth and out through your nose, experiencing a cooling sensation over your tongue.

Instead of Personalizing, try to genuinely explain the person?s behavior as stemming from their own limitations or from a benefit-of-the-doubt explanation of their motivations.

Instead of Focusing on them as the Problem, see the problem as part of an overall system that happened between the two of you, and focus immediately on generating solutions and ways to prevent it from happening in the future.

Instead of Negative Forecasting, focus on at least one thing YOU can do on your own (either in the moment or at a later time) to have control over preventing your worst case scenario.

This is just the tip of the iceberg:  Do you want word for word scripts on how to be poised and confident and NOT REACT in your relationships?  Do you want more breathing techniques to keep you calm when people are ‘on edge’?  Do you want to break your relationship patterns and be more respected at work?

Join this one-time only Friction-Free Relationships program starting next week in NYC so I can coach you through your specific relationship situations in a small group.

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Are you ready to go from procrastination to productivity?

October 13th, 2009

70% of North Americans report that they procrastinate.   And 20%, or 1 in 5 of you are a chronic procrastinator.  Are you one of them?    What is something you are procrastinating on today?

Usually when we think about someone who procrastinates, we get an image in our head of someone who is “lazy”sitting in front of the TV with a beer, or surfing the Internet all day long.   For sure if you have such a negative image of yourself, you will not be motivated to take action and create momentum towards your goals ? so I wanted to give you some information that would help you forget that stereotype and build some self understanding so you can develop a habit of taking action.

I?ve put together a list of “types” of procrastinators I’ve had as clients or in my programs.   See if you can identify your type:

  • The Perfectionist – ” Its not going out the door until every detail is perfect”
  • The Dreamer – “I’ve got a great vision, I don’t know how to get started”
  • The Avoider- “I don’t feel like doing it”
  • The Confidence Protector -”What will people think? if I send this out”
  • The Pressure Seeker – “I am convinced ‘I work best’ under pressure”
  • The Prioritizer -”I do what’s most important and put everything else off”
  • The ADDer  -”I legitimately have ADD and haven?t gotten treated for it”


You really want to identify which type (or types) of procrastinator you  are because it will make all the difference in terms of using the right solutions.   For example,  if you are an Avoider, you want to arm yourself with strategies to help you get past the “I don’t feel like it” and onto taking action.   If you are a Prioritizer, you are battling too many projects and too many changes in strategic direction, and for you it’s a waste of time to learn more about to “start your day with the hardest task”.   What you need is to get better input about what will stay constant amongst your strategic and revenue generating priorities,  and communicate to the people who will otherwise be waiting for you to complete tasks that are not part of your current priorities.

There are two kinds of solutions to moving past procrastination.  The first set of solutions have to do with setting up your tasks so that it is “Easier to Do It” than to “Not do it”.   The second has to do with tools to help you deal with yourself better  – so that when you are tempted to procrastinate you will know how to talk yourself out of it and take action.

Its important to have a good awareness of how you set yourself up to procrastinate so that you know exactly what to do differently next time.

If procrastination is cutting into your profit,  or interfering with your promotion, it’s a serious issue for you.   Remember the Mark Twain quote about looking back on your life what you regret the most is what you didn’t do, not what you did do.

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